Help and support
Help with Postrally
Answers to what teams and organizers ask most often. If you don't find the answer, write to us.
For teams
How do we join our team?
Scan the QR code on the team card with your phone's camera. Under the QR code there is also an address and a six-digit code you can type instead. Whoever scans the captain's code answers for the team.
My phone can't find my location
Postrally needs permission to use your location while the hunt runs. On iPhone: Settings, Privacy and Security, Location Services, Safari Websites, While Using the App. On Android: tap the lock in the address bar, Permissions, Location, Allow. Then reload the page.
We can't find the post
Use Menu and Ask for help. The organizer is told and can unlock the post for you with no penalty.
The captain's phone died
Scan the captain's QR code with another phone. It becomes the captain, and the team carries on where it was.
How do I delete my data?
Everything from the event is deleted by itself 30 days after it, practice runs after a day. In the iPhone app you can also choose Leave the team and delete my data. The team's answers and photos stay with the team until they are deleted.
For organizers
How do I sign in?
With your email address. You get a code by email, which you type in. There is no password.
Can I try the route before the day?
Yes. Create a practice run from the route. It starts in ten minutes, and you can jump to the posts from your own phone. Practice runs are deleted after a day.
I changed something after printing the team cards
The event's checklist shows when the cards have changed since you opened them. Print them again so names and start times match.
How do I delete my account?
Under Account you can delete it straight away. Otherwise it is deleted, with its routes and results, six months after you last signed in, and you are told two weeks before.
Write to us
Write to hello@chatoyant.tech, or use the contact form.